Content Moderation in Facebook
Content moderation is the process of screening content users post online by applying a set of pre-set rules or guidelines to see if it is appropriate or not [2]. Facebook is a social media platform that allows people to connect with friends, family and communities of people who share common interests [3]. As with many other popular social media platforms, Facebook has come up with an approach to moderate and control the type of content users see and engage with. Facebook has two main approaches when it comes to content moderation; they utilize both AI moderators and human moderators. The way Facebook moderates its content is through its community standards that lay out what they believe each post should follow [4]. There have been many instances where Facebook’s content moderation tactics have been a success, but also many instances where it has failed. The ethics behind Facebook’s content moderation approach has also been widely controversial from the mental health struggles human moderators are forced to deal with to questioning how the AI is trained to flag inappropriate content.
Contents
Overview/Background
AI Moderators
Human Moderators
Notable Instances
Ethical Concerns
Mental Health
Conclusion
References
- ↑ Wong, Q. (2019, June). Facebook content moderation is an ugly business. Here's who does it. CNET. Retrieved from https://www.cnet.com/tech/mobile/facebook-content-moderation-is-an-ugly-business-heres-who-does-it/
- ↑ Roberts, S. T. (2017). Content moderation. In Encyclopedia of Big Data. UCLA. Retrieved from https://escholarship.org/uc/item/7371c1hf
- ↑ Facebook. Meta. Retrieved from https://about.meta.com/technologies/facebook-app/
- ↑ How does facebook use artificial intelligence to moderate content? Facebook Help Center. Retrieved from https://www.facebook.com/help/1584908458516247
