Difference between revisions of "Amazon Alexa (Amazon Echo)"

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The capability of the device to consistently listen to users in anticipation of the wake word relates to Tony Doyle's notion of "Perfect Voyeurism". Doyle defines Perfect Voyeurism as "covert watching or listening that is neither discovered nor publicized" and Doyle argues that there is nothing wrong with this type of voyeurism  <ref name= Doyle>Doyle, Tony. Privacy and Perfect Voyeurism. (27. May. 2009. Retrieved 23.April. 2017.) </ref> Prior to cases such as the dollhouse incident, this perfect voyeurism could be maintained. As users were likely oblivious to the device's eavesdropping capabilities. However now that the users have become aware of the listening, they have taken measures to avoid the devices persistent listening. As users are able to turn off the microphone on Amazon Echo or Echo Dot by pressing a button on the top of the device. This is consistent with Doyle's sentiment as he states "I maintain that, if detected or publicized, voyeurism can do grave harm" <ref name="Doyle"/>. This harm is evident in the users desire to avoid it. As the avoidance reduces functionality, when this button turns red, the device will not respond to its wake word or the action button until the microphone is turned on again. <ref> "How Can We Help?"[https://edfenergyuk.custhelp.com/app/answers/detail/a_id/1365/~/can-i-turn-off-the-microphone-on-amazon-echo%3F "Can I Turn off the Microphone on Amazon Echo?"] N.p., 28 Sept. 2016. Web. 13 Apr. 2017. .</ref> Given the exposed surveillance, users will have to choose between the ease of functionality and reduced privacy associated with the surveillance.  
 
The capability of the device to consistently listen to users in anticipation of the wake word relates to Tony Doyle's notion of "Perfect Voyeurism". Doyle defines Perfect Voyeurism as "covert watching or listening that is neither discovered nor publicized" and Doyle argues that there is nothing wrong with this type of voyeurism  <ref name= Doyle>Doyle, Tony. Privacy and Perfect Voyeurism. (27. May. 2009. Retrieved 23.April. 2017.) </ref> Prior to cases such as the dollhouse incident, this perfect voyeurism could be maintained. As users were likely oblivious to the device's eavesdropping capabilities. However now that the users have become aware of the listening, they have taken measures to avoid the devices persistent listening. As users are able to turn off the microphone on Amazon Echo or Echo Dot by pressing a button on the top of the device. This is consistent with Doyle's sentiment as he states "I maintain that, if detected or publicized, voyeurism can do grave harm" <ref name="Doyle"/>. This harm is evident in the users desire to avoid it. As the avoidance reduces functionality, when this button turns red, the device will not respond to its wake word or the action button until the microphone is turned on again. <ref> "How Can We Help?"[https://edfenergyuk.custhelp.com/app/answers/detail/a_id/1365/~/can-i-turn-off-the-microphone-on-amazon-echo%3F "Can I Turn off the Microphone on Amazon Echo?"] N.p., 28 Sept. 2016. Web. 13 Apr. 2017. .</ref> Given the exposed surveillance, users will have to choose between the ease of functionality and reduced privacy associated with the surveillance.  
  
====Benton County, Arkansas Homicide Investigation====
+
===Benton County, Arkansas Homicide Investigation===
 
Amazon Alexa is concerning in regards to access and ownership of its voice recordings and audio files, especially when it comes to criminal investigation. During a homicide investigation in Benton County, Arkansas in 2015, investigators filed a warrant to collect the audio recordings from an Amazon Alexa Echo device in the home of the homicide suspect<ref> Hautala, Laura [https://www.cnet.com/news/amazon-echo-alexa-privacy-first-amendment-constitution-protects-court-filing/ "Amazon Argues Constitution Protects Your Chats With Alexa"] '''CNET''', (23 February 2017. Retrieved 26 February 2017.)</ref>. Amazon refused to provide the recordings for investigators out of respect to privacy and constitutional rights under the First Amendment. In a February 2017 court filing, Amazon pushed back against the warrant saying that they would not provide the recordings and transcripts "unless the Court finds that the State has met its heightened burden for compelled production of such materials"<ref>Mukunyadzi, Tafi [http://bigstory.ap.org/article/5528f11f9ba04488a347d5ca029d948b/amazon-resists-request-echo-info-arkansas-slaying] "AP", (22 February 2017. Retrieved 13 April 2017.)</ref>. In March of 2017 James Bates' lawyer, Kathleen Zellner, filed a motion stating that Bates would provide the recordings voluntarily. <ref name="givesrecordings">McLaughlin, Eliott C. [http://www.cnn.com/2017/03/07/tech/amazon-echo-alexa-bentonville-arkansas-murder-case/ "Suspect OKs Amazon to hand over Echo recordings in murder case"] '''CNN''' (7 March 2017. Retrieved 23 April 2017.)</ref> Authorities have asked for evidence from technological devices before, but this may have been the first time a smart speaker has been the holder of information, according to Joel Reidenberg, the Founding Academic Director of the Fordham University's Center on on Law and Information Policy. <ref name="givesrecordings"/> While this is the first case Joel Reidenberg has seen involving smart speakers, he noted that he was not surprised. <ref name="givesrecordings"/>
 
Amazon Alexa is concerning in regards to access and ownership of its voice recordings and audio files, especially when it comes to criminal investigation. During a homicide investigation in Benton County, Arkansas in 2015, investigators filed a warrant to collect the audio recordings from an Amazon Alexa Echo device in the home of the homicide suspect<ref> Hautala, Laura [https://www.cnet.com/news/amazon-echo-alexa-privacy-first-amendment-constitution-protects-court-filing/ "Amazon Argues Constitution Protects Your Chats With Alexa"] '''CNET''', (23 February 2017. Retrieved 26 February 2017.)</ref>. Amazon refused to provide the recordings for investigators out of respect to privacy and constitutional rights under the First Amendment. In a February 2017 court filing, Amazon pushed back against the warrant saying that they would not provide the recordings and transcripts "unless the Court finds that the State has met its heightened burden for compelled production of such materials"<ref>Mukunyadzi, Tafi [http://bigstory.ap.org/article/5528f11f9ba04488a347d5ca029d948b/amazon-resists-request-echo-info-arkansas-slaying] "AP", (22 February 2017. Retrieved 13 April 2017.)</ref>. In March of 2017 James Bates' lawyer, Kathleen Zellner, filed a motion stating that Bates would provide the recordings voluntarily. <ref name="givesrecordings">McLaughlin, Eliott C. [http://www.cnn.com/2017/03/07/tech/amazon-echo-alexa-bentonville-arkansas-murder-case/ "Suspect OKs Amazon to hand over Echo recordings in murder case"] '''CNN''' (7 March 2017. Retrieved 23 April 2017.)</ref> Authorities have asked for evidence from technological devices before, but this may have been the first time a smart speaker has been the holder of information, according to Joel Reidenberg, the Founding Academic Director of the Fordham University's Center on on Law and Information Policy. <ref name="givesrecordings"/> While this is the first case Joel Reidenberg has seen involving smart speakers, he noted that he was not surprised. <ref name="givesrecordings"/>
  
====Becoming A Robotic Society====
+
===Becoming A Robotic Society===
 
Without producing an individual idea, “Alexa” agrees with any opinion one may have. Who wouldn’t choose that over approaching another human with their own point of view? Due to “Alexa’s” ease of availability and lack of opinion, a human would now prefer to direct questions at a machine. Without opinion and debate, there is no personal identity: we become a robotic society. The technology-run world we are headed towards does not seem filled with companionship or respect for others. Amazon intended for “Alexa” to be more of a shopping assistant, but she has become owners’ friend. Due to “her” lack of curated opinions, though, “Alexa” is bossed around like a machine, not at all treated like a friend<ref> Can Amazon's Alexa Be Your Friend? http://digg.com/2017/amazon-alexa-is-not-your-friend</ref>. Interpersonal skills are not required anymore. Issues arise in human to human interactions due to impolite or disrespectful body language and tone of voice. Only 7% of any message is conveyed through words; the other 93 percent is nonverbal communication<ref>How Much of Communication is Really Nonverbal? http://www.nonverbalgroup.com/2011/08/how-much-of-communication-is-really-nonverbal</ref>. “Alexa” cannot read these nonverbal cues, so humans speak to her in disrespectful ways without consequences. Taking feeling and emotion out of the equation, humans all become the same, like “Alexa.”
 
Without producing an individual idea, “Alexa” agrees with any opinion one may have. Who wouldn’t choose that over approaching another human with their own point of view? Due to “Alexa’s” ease of availability and lack of opinion, a human would now prefer to direct questions at a machine. Without opinion and debate, there is no personal identity: we become a robotic society. The technology-run world we are headed towards does not seem filled with companionship or respect for others. Amazon intended for “Alexa” to be more of a shopping assistant, but she has become owners’ friend. Due to “her” lack of curated opinions, though, “Alexa” is bossed around like a machine, not at all treated like a friend<ref> Can Amazon's Alexa Be Your Friend? http://digg.com/2017/amazon-alexa-is-not-your-friend</ref>. Interpersonal skills are not required anymore. Issues arise in human to human interactions due to impolite or disrespectful body language and tone of voice. Only 7% of any message is conveyed through words; the other 93 percent is nonverbal communication<ref>How Much of Communication is Really Nonverbal? http://www.nonverbalgroup.com/2011/08/how-much-of-communication-is-really-nonverbal</ref>. “Alexa” cannot read these nonverbal cues, so humans speak to her in disrespectful ways without consequences. Taking feeling and emotion out of the equation, humans all become the same, like “Alexa.”
  
====Google Home vs. Burger King====
+
===Google Home vs. Burger King===
 
Although not an ethical implication of Amazon's Alexa specifically, a similar product to it, Google Home, was recently embroiled in controversy surrounding the privacy of its users. A fast food giant, Burger King, recently ran an advertisement that featured a man saying "OK Google, what is the Whoper burger?"<ref name = "bk">Google Disabled Burger King's Ad Hijacking Google Home, but BK Got Around That Too</ref> The "OK Google" at the beginning of the statement serves as an initialization of the device, which responded to the question by rattling off the Whoper burger's Wikipedia entry, much to the irritation of Google Home owners that had tuned into the television at the time of the advertisement. When people caught wind of what Burger King was attempting to do, the Wikipedia entry for "Whoper burger" was changed to include other, inappropriate statements, such as listing one of the ingredients as cyanide<ref name = "bk"></ref>. The advertisement sparked outrage and conversation about the ethics of this particular advertising maneuver by Burger King; similar to Google Home, the Amazon Alexa can be summoned and initialized by a fairly simple command: "Alexa.<ref>Martin, T. (2017, April 17). The complete list of Alexa commands so far. Retrieved April 23, 2017, from https://www.cnet.com/how-to/amazon-echo-the-complete-list-of-alexa-commands/</ref>"
 
Although not an ethical implication of Amazon's Alexa specifically, a similar product to it, Google Home, was recently embroiled in controversy surrounding the privacy of its users. A fast food giant, Burger King, recently ran an advertisement that featured a man saying "OK Google, what is the Whoper burger?"<ref name = "bk">Google Disabled Burger King's Ad Hijacking Google Home, but BK Got Around That Too</ref> The "OK Google" at the beginning of the statement serves as an initialization of the device, which responded to the question by rattling off the Whoper burger's Wikipedia entry, much to the irritation of Google Home owners that had tuned into the television at the time of the advertisement. When people caught wind of what Burger King was attempting to do, the Wikipedia entry for "Whoper burger" was changed to include other, inappropriate statements, such as listing one of the ingredients as cyanide<ref name = "bk"></ref>. The advertisement sparked outrage and conversation about the ethics of this particular advertising maneuver by Burger King; similar to Google Home, the Amazon Alexa can be summoned and initialized by a fairly simple command: "Alexa.<ref>Martin, T. (2017, April 17). The complete list of Alexa commands so far. Retrieved April 23, 2017, from https://www.cnet.com/how-to/amazon-echo-the-complete-list-of-alexa-commands/</ref>"
  

Revision as of 18:00, 23 April 2018

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Amazon Alexa
Amazonecho.png
Echo.jpg
"Amazon Echo Product" text
Type Amazon Product
Launch Date 2014
Status Active
Product Line Product
Platform Amazon
Website Amazon Echo Website

The Alexa Voice System, commonly known as Alexa, is an intelligent personal assistant developed by American e-commerce company Amazon. The service is currently available on a variety of platforms, including phones, smart televisions, and dedicated hardware such as Amazon Echo. Alexa is similar in function to other "virtual assistants" such as Siri, Google Assistant, and Microsoft Cortana and can respond to voice commands by performing a wide array of tasks, from playing music to relaying the news to controlling smart home devices. [1] The Amazon Echo, and similar devices such as Google Home,[2] are among the first "smart home" assistants. The central idea of the smart home is to bring the Internet of Things into everyday, household objects in order to collect useful data and automate simple tasks. Alexa is intended to provide users with an easy-to-use interface for this data. To activate Alexa, the user must say a wake-word often being "Echo" or "Okay, Alexa" to issue a command or request.

History

The development for Amazon Echo began in 2010, when Amazon executive Dave Limp believed the idea of Amazon Echo hinted at a new, unique experience but would require many iterations to be successful in the Smart Home market. The biggest challenge faced by Amazon in the construction of the Amazon Echo was that there were no other products which served the same purpose on the market to serve as a model upon which the company could improve. Therefore, engineers and product designers at Amazon were tasked with inventing a unique and novel product. Other voice control systems, such as Apple's Siri, Google's Voice Search, and Microsoft's Kinect, were fundamentally different from Amazon's product as Amazon Echo did not have a screen for users to see voice input.

For Amazon Echo to be competitive on the market, Amazon needed to create a built-in virtual assistant, Alexa, that was capable of responding to queries quickly and conversationally. After years of unsuccessful iterations, Amazon Alexa was able to thoughtfully respond to voice queries in less than 1.5 seconds on average, far faster than the response times of other competing voice-recognition technologies of the time. Amazon Echo was noted as one of the biggest hits in Amazon's history and made Amazon Alexa widely popular in November of 2014. [3]

Functions

Amazon Echo is signaled when the wake word, set to default by the name "Alexa", is spoken. Users can program their own wake word to be used with the device if the person wishes not to say "Alexa". Once signaled by the wake word, Alexa responds via the speakers in an Alexa-compatible device, such as Amazon Echo. The audio that is spoken after the wake word, including less than a second of audio that came before the wake word, is sent to the Cloud. The ring on top of the Echo speaker will turn light blue to let the user know that the audio is being streamed to the Cloud. [4].

Audio

The Amazon Alexa and Echo are compatible with the music services Amazon Music, Spotify, Pandora, TuneIn, and iHeartRadio. The Amazon Echo provides 360 degree omni-directional audio and contains a 2.5 inch woofer and 2.0 inch tweeter for deep bass and crisp high notes.[5] Amazon Alexa can hear you from across the room with far-field voice recognition and can even hear you while music is playing from the Amazon Echo. [6]

Alexa Skills

Amazon Alexa also supports Alexa skills, which are voice-driven capabilities that are designed to enhance the functionality of Alexa and Amazon devices. Alexa can answer questions that users ask her and refer them to outside resources. Alexa can also play music, set timers and alarms, create shopping lists, give news and sports updates, check calendars, get traffic information, order Amazon products, and perform many other functions to help a user. [7] Moreover, Alexa offers a wide array of features as the technology is constantly being updated. On April 15, 2015, Amazon launched a home automation feature that allows Alexa to interact with devices, including WeMo, Philips Hue, Samsung SmartThings, Nest, ecobee, and others [8] As of November 2016, Alexa Appstore had over 5,000 functions available compared to 1,000 functions in June 2016.

Alexa Skills Kit

Flow diagram from Amazon's Alexa Skills Kit developer documentation site. [9]

The Alexa Skills Kit (ASK) is a collection of self-service APIs, tools, documentation, and code samples that enable designers and developers to create and publish skills to Alexa. ASK is free to use and Alexa skill developers can apply to receive promotional credits towards developing further Alexa skills. These skills can be downloaded for free via the Alexa app and tutorials are available for developers to learn how to build voice experiences for their new or existing applications.[10] A new addition to the Alexa Skills Kit is the Smart Home Skill API that provides a set of built-in smart home capabilities. Examples of these capabilities include the ability to control lights, fans, switches, thermostats, garage doors, sprinklers, locks, and more. [11] The Smart Home Skill API taps into Amazon's standardized language model, relieving developers from building the voice interaction model for their smart home skill.[12]

Alexa Prize

Voice communication and everyday language remain one of the ultimate challenges for artificial intelligence. Amazon continues to promote the advancement of natural language processing. On September 29, 2016, the Alexa Prize was announced, a $2.5 million university competition to advance conversational AI through voice. Teams of university students from around the world are amongst eligible applicants. Up to ten team of students will be selected to receive a $100,000 research grant as a stipend. The competition started on November 14, 2016 and runs until November 2017, with an award ceremony in Las Vegas, Nevada. The first competition is to create a socialbot, "an Alexa skill that converses coherently and engagingly with humans on popular topics for 20 minutes." Teams are expected to create a socialbot capable of maintaining a high-quality, fun conversation with humans. [13]
The combined University of Washington Electrical Engineering team and Paul G. Allen School of Computer Science & Engineering team were the first place winners of the Alexa Prize and earned $500,000 for their efforts. Together, they developed a chat bot with the intent to immerse the user in a dynamic, realistic conversation and fundamentally alter the way users interface with various devices around the home and office. Their chatbot, called Sounding Board, stood out because it was designed to interpret human conversation in different ways such attitude, context, and personality. The University of Washington team supplemented this by letting Sounding Board gather information in real time and then make connections so that it would not only have interesting topics to talk about, they would also be relevant and up to date. [14]

Alexa Fund

To further advance voice technologies, Amazon announced a $100 million venture capital fund on June 25, 2015 to help spur innovation in three specific areas. The three areas are:

  • Hardware products for inside the home, outside the home, or on-the-go
  • Skills that deliver new abilities to Alexa-endabled devices
  • New contributions to the science behind voice technology

To target these different segments, the Alexa Fund consists of three parts. This is to target start ups and entrepreneurs at the different stages of innovation. [15] The three parts are:

  • A University fellowship program
  • A Venture Capital investment arm
  • An accelerator or incubator

Such a fund would allow Amazon to further their current products and allow greater development in the real of text to speech, automatic speech recognition, artificial intelligence.

Ethical Implications

Many ethical concerns regarding privacy and security have been raised about Alexa and other voice response systems. One of the greatest concerns is the device's ability to hear and record you when it is not actively being used as well as the government's and independent hackers' ability to use these features to gather information on users.

Security

Alexa has the ability to communicate with third-party services through the Alexa Skills Kit interface, in order to carry out commands. The many possible functions which Alexa can be programmed to serve is cause for concern for many. For instance, a third-party service which interfaces with an Amazon Echo could retain records of its users' Alexa usage -- complete with personally identifying information (PII) -- and subsequently make use of that data without the end-users' knowledge.

Many are also concerned that malicious actors could hack into the system in order to eavesdrop and listen in on users in their homes. Amazon counters this concern by stating that the data that is sent from the device to Amazon's servers is encrypted, helping secure user information from potential hackers, [16] but this explanation does not account for software and firmware modifications on the Echo device itself. Instead, such precautions only preserve the security of the voice data in transit between the Echo and Alexa-powering Amazon servers.

Another privacy and security controversy was sparked when a San Diego area television station reported the story of a 6-year-old who accidentally ordered a $170 dollhouse and cookies via Alexa. The reporters presenting the story used the Echo's wake word frequently, mimicking the orders placed by the six year old, in the segment which prompted viewers' Alexa devices all over San Diego to attempt to place Amazon orders. [17]

Many Echo owners feel that the devices may intrude on their privacy due to its constant listening. This was the case when Alexa ordered a dollhouse by request of a unbeknownst 6-year-old. However, others feel that the parents and owners of Alexa are responsible for understanding the capabilities of the technology they are buying and are responsible for setting security measures accordingly. Alexa and the Echo do offer options that can prevent unnecessary purchases and owners can change the wake word if they so desire. While it is Amazon's duty to ensure security measures on its products, consumers are also responsible for understanding the technology they are buying.

Privacy/Surveillance

Amazon Alexa is activated when the wake word is spoken. However, the Amazon Echo is always listening. It is programmed to listen for the word "Alexa", so is constantly analyzing every sentence to make sure that specific word is not mentioned. This can be a problem, especially when television is involves. Alexa may respond to its own television ads playing on the user's television because it is unable to distinguish sound on the television and an actual person. In both cases, the information that follows the wake word is sent to Amazon's cloud servers to determine the correct response, but also to learn more about the user. [18] While Alexa is always listening, it's only sending the content that is said after it's signaled. After all, Alexa's role is a voice assistant and a huge part of how voice assistants function is to record your voice. This voice information is used to better personalize the user's experience; however, it is unclear how long this data is stored in Amazon's servers. [19]

Users have expressed their concerns about how much Alexa listens to them, and whether that affects user privacy or could potentially be used by law enforcement. [20] A spokesperson from Amazon stated that there must be a proper legal warrant for Amazon to give out customer information. Users can also delete voice recordings that were sent to Alexa by going to the History tab in the Settings section of their Alexa App; however, Amazon warns that by deleting voice recordings and interactions made with Alexa, the user experience may be affected. Another option given to users is to change their wake word to something more unique that won't be mistakenly said or picked up on. [21] Users have also expressed concerns that Amazon Alexa is listening to private conversations and storing the information. Amazon has responded to these concerns by stating that it only stores information after the "wake word" has been stated. [22] Sometimes in common conversation, the wake work can be stated thus activating Alexa to listen to the rest of the conversation regardless if turning on the device was intentional or not. This causes confusion for some customers who accidentally turn Alexa on by unknowingly using a wake word, and raises security concerns on how often Alexa is storing what they are saying.

It is worthy to note that when asked, "Are you connected to the CIA?" Alexa shuts off and ignores the question. This was videotaped and placed on Youtube. The situation was awfully creepy and the web took it by storm. This aided in the privacy, security, and surveillance issues that stem from Amazon Alexa. Many individuals are worried that their personal information is being relayed to others without their knowledge. Additionally, they are worried that their conversations are being recorded and potentially being sent to the CIA. This is a common concern as many individuals are worried that Alexa is constantly listening to conversations. The Amazon Alexa streams audio to the cloud where conversations are stored. A user's conversations are only deleted from the cloud when they choose to delete it however, it might degrade their future experiences. [23] Due to these features, Alexa recordings have turned into a controversial topic where customers are questioning the ethical implications behind a device that stores their personal conversations.

In March 2018, the Amazon Alexa was featured in a myriad of news sources concerning the reason behind a multiplicity of incidents in which the device was reported to have randomly laughed without request. [24] The alleged incidents of the spontaneous laughing made many users feel uncomfortable, particularly due to the nature of the laugh. It was unanimously described by many to have been "creepy" and "eerie" in nature. One man's recording of the incident, in which he asks Alexa to "play the last sound", went viral over Twitter. The situation raised questions and concerns of privacy, as many such devices sit in intimate spaces, waiting to prompted.

In response to these reports, Amazon came forward and explained that Alexa had been programmed to laugh at the command, "Alexa, laugh." Amazon explained that it was likely that the device misunderstood the audio in its proximity as the command to laugh, and responded accordingly. Amazon reported that it would create a system update in which Alexa would be prompted to laugh only at the command, "Alexa, can you laugh?", in an effort to reduce false positives from the device.

Perfect Voyeurism?

The capability of the device to consistently listen to users in anticipation of the wake word relates to Tony Doyle's notion of "Perfect Voyeurism". Doyle defines Perfect Voyeurism as "covert watching or listening that is neither discovered nor publicized" and Doyle argues that there is nothing wrong with this type of voyeurism [25] Prior to cases such as the dollhouse incident, this perfect voyeurism could be maintained. As users were likely oblivious to the device's eavesdropping capabilities. However now that the users have become aware of the listening, they have taken measures to avoid the devices persistent listening. As users are able to turn off the microphone on Amazon Echo or Echo Dot by pressing a button on the top of the device. This is consistent with Doyle's sentiment as he states "I maintain that, if detected or publicized, voyeurism can do grave harm" [25]. This harm is evident in the users desire to avoid it. As the avoidance reduces functionality, when this button turns red, the device will not respond to its wake word or the action button until the microphone is turned on again. [26] Given the exposed surveillance, users will have to choose between the ease of functionality and reduced privacy associated with the surveillance.

Benton County, Arkansas Homicide Investigation

Amazon Alexa is concerning in regards to access and ownership of its voice recordings and audio files, especially when it comes to criminal investigation. During a homicide investigation in Benton County, Arkansas in 2015, investigators filed a warrant to collect the audio recordings from an Amazon Alexa Echo device in the home of the homicide suspect[27]. Amazon refused to provide the recordings for investigators out of respect to privacy and constitutional rights under the First Amendment. In a February 2017 court filing, Amazon pushed back against the warrant saying that they would not provide the recordings and transcripts "unless the Court finds that the State has met its heightened burden for compelled production of such materials"[28]. In March of 2017 James Bates' lawyer, Kathleen Zellner, filed a motion stating that Bates would provide the recordings voluntarily. [29] Authorities have asked for evidence from technological devices before, but this may have been the first time a smart speaker has been the holder of information, according to Joel Reidenberg, the Founding Academic Director of the Fordham University's Center on on Law and Information Policy. [29] While this is the first case Joel Reidenberg has seen involving smart speakers, he noted that he was not surprised. [29]

Becoming A Robotic Society

Without producing an individual idea, “Alexa” agrees with any opinion one may have. Who wouldn’t choose that over approaching another human with their own point of view? Due to “Alexa’s” ease of availability and lack of opinion, a human would now prefer to direct questions at a machine. Without opinion and debate, there is no personal identity: we become a robotic society. The technology-run world we are headed towards does not seem filled with companionship or respect for others. Amazon intended for “Alexa” to be more of a shopping assistant, but she has become owners’ friend. Due to “her” lack of curated opinions, though, “Alexa” is bossed around like a machine, not at all treated like a friend[30]. Interpersonal skills are not required anymore. Issues arise in human to human interactions due to impolite or disrespectful body language and tone of voice. Only 7% of any message is conveyed through words; the other 93 percent is nonverbal communication[31]. “Alexa” cannot read these nonverbal cues, so humans speak to her in disrespectful ways without consequences. Taking feeling and emotion out of the equation, humans all become the same, like “Alexa.”

Google Home vs. Burger King

Although not an ethical implication of Amazon's Alexa specifically, a similar product to it, Google Home, was recently embroiled in controversy surrounding the privacy of its users. A fast food giant, Burger King, recently ran an advertisement that featured a man saying "OK Google, what is the Whoper burger?"[32] The "OK Google" at the beginning of the statement serves as an initialization of the device, which responded to the question by rattling off the Whoper burger's Wikipedia entry, much to the irritation of Google Home owners that had tuned into the television at the time of the advertisement. When people caught wind of what Burger King was attempting to do, the Wikipedia entry for "Whoper burger" was changed to include other, inappropriate statements, such as listing one of the ingredients as cyanide[32]. The advertisement sparked outrage and conversation about the ethics of this particular advertising maneuver by Burger King; similar to Google Home, the Amazon Alexa can be summoned and initialized by a fairly simple command: "Alexa.[33]"

As discussed in Protecting privacy in public? Surveillance technologies and the value of public places by Jason W. Patton, highly intelligent surveillance technologies that are accessible in public spaces are "detrimental to the social, cultural, and civic importance of these places."[34] While Amazon Alexa and Google Home are not products in public places, the Burger King advertisement demonstrates that they have the ability to transform a private home into a public space when tapped by a third-party. Patton eventually comes to the conclusion that the protection of public spaces is just as important as individual privacies; people relish the value that a free environment can provide them and it is critical to avoid infringing on that freedom.[34] Amazon Alexa and Google Home are not surveillance technologies, but their easy manipulation in not only private spaces, but potentially public ones, can infringe both individual rights and safety in public spaces.

See Also

References

  1. Crist, Ry "Amazon Alexa: Device Compatibility, How-Tos and Much More" CNET, (8 April 2016. Retrieved on 19 February 2017.)
  2. Bohn, Dieter "Google Home: a speaker to finally take on the Amazon Echo" The Verge, (18 May 2016. Retrieved on 11 April 2017.)
  3. Gallagher, Billy. "The inside story of how Amazon created Echo, the next billion-dollar business no one saw coming" (2 April 2016. Retrieved on 7 April 2017.)
  4. Amazon "Alexa and Alexa Device FAQs" Amazon, (Retrieved 26 February 2017.)
  5. https://www.amazon.com/echo-superbowl-commercial/b?ie=UTF8&node=9818047011
  6. "Amazon Echo - Black." Amazon Echo - Amazon Official Site - Alexa-Enabled. N.p., n.d. Web. 17 Apr. 2017. <https://www.amazon.com/dp/B00X4WHP5E?th=1>
  7. Amazon "Enable Alexa Skills" Amazon, (Retrieved 26 February 2017.)
  8. http://www.connectedly.com/amazon-echo-owners-can-now-control-wemo-and-philips-hue-devices-their-voice
  9. "Alexa Skills Kit Developer Documentation." Alexa Skills Kit. Amazon, n.d. Web. <https://developer.amazon.com/alexa-skills-kit>.
  10. Alexa Skills Kit (ASK) https://developer.amazon.com/alexa-skills-kit
  11. "Amazon Echo - Black." Amazon Echo - Amazon Official Site - Alexa-Enabled. N.p., n.d. Web. 17 Apr. 2017. <https://www.amazon.com/dp/B00X4WHP5E?th=1>.
  12. Smart Home Skills API https://developer.amazon.com/alexa/smart-home
  13. Alexa Prize https://developer.amazon.com/blogs/post/Tx221UQAWNUXON3/Are-you-up-to-the-Challenge-Announcing-the-Alexa-Prize-2-5-Million-to-Advance-Co
  14. UW students win Amazon’s inaugural Alexa Prize for most engaging socialbot https://www.washington.edu/news/2017/11/28/uw-students-win-amazons-inaugural-alexa-prize-for-most-engaging-and-conversant-socialbot
  15. How Amazon’s Startup Fund Is Betting On An Alexa-Everywhere Future https://www.fastcompany.com/40476530/amazon-alexa-fund-startups-accelerator
  16. Moynihan, Tim. "Alexa and Google Home Record What You Say. But What Happens to That Data?" Wired, (5 December 2016. Retrieved 19 February 2017.)
  17. http://www.foxnews.com/tech/2017/01/06/tv-news-report-prompts-viewers-amazon-echo-devices-to-order-unwanted-dollhouses.html
  18. Clauser, Grant "What is Alexa? What is the Amazon Echo, And Should You Get One?" (11 February 2017. Retrieved 19 February 2017.)
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