Accessibility in Video Games

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A disabled gamer using accessible controller hardware to play a video game. Copyright: Microsoft

Accessibility in video games is a subfield of Human-Computer Interaction (HCI) that refers to the practice of designing video game hardware and software that is accessible to people with disabilities[1] or other difficulties. Common concerns of video game accessibility include controller ease of use, user interface (UI) ease of use, in-game clarity, health risks, and in-game difficulty. Professional development studios and independent programmers alike have worked to address accessibility concerns in video games with a variety of software implementations and hardware inventions. Subtitles are common instances of accessibility implementations in video games.

Data from the 2002 US Census estimates that approximately 9% of the US population possess a disability that reduces their video game experience, while approximately 2% of the US population possess a disability that prevents them from playing a video game whatsoever.[2] Further, a 2008 survey conducted by PopCap Games estimates that approximately one in five casual video game players have some type of disability.[3] As such, video games that are more accessible can open the medium to a wider audience of players.

Video game accessibility is a relatively new and ever-evolving topic, with new technologies and strategies still being developed today. This topic is also fraught with online debates regarding the relationship and potential compromises between a video game’s artistic vision and its level of accessibility.

Personal Factors for Usage Difficulty

Several different factors can create difficulties in accessing and interacting with video games.

Disabilities

There are five notable categories of disabilities that can prevent people from easily interacting with video games.

Motor, or mobility, disabilities include any permanent or temporary impairments that reduce or eliminate the functionality of a body part.[4] Motor disabilities can prevent people from using video game controllers as intended, often due to a lack of fine motor skills or necessary limbs entirely (a hand, for example). Motor disabilities can also prevent people from playing video games that include motion tracking via cameras or sensors.

Visual disabilities refer to impairments of the eyes that reduce a person’s ability to see, specifically those severe enough such that they cannot be corrected with medication or glasses.[5] Visual disabilities can prevent people from discerning important visual output or details that may be necessary for progressing gameplay or experiencing the narrative. Color Blindness, Astigmatism, and partial blindness are examples of visual impairments that can cause people to miss or misinterpret visual information from video games. Total blindness can prevent people from receiving necessary output entirely.

Auditory disabilities include impairments of the ear such that a person experiences hearing loss of varying degrees of severity.[6] Auditory disabilities can prevent people from receiving audio cues that may be integral to understanding or playing a video game. Music puzzles or rhythm games, for example, can be inaccessible to those with a hearing impairment.

Speech disabilities include any physical or cognitive conditions that prevent a person from producing recognizable speech.[7] Speech disabilities may prevent people from interacting with video games that utilize voice recognition software or video games that are controlled by vocal input. A condition that causes stuttering during speech, for example, may produce inaccurate results in a voice recognition software’s interpretation, while muteness can prevent interaction with such software entirely.

Cognitive disabilities include any neurological impairments that reduce a person’s ability to process and/or comprehend information. These disabilities include neurological, behavioral, and mental health disorders, and can have effects on a person’s ability to learn, communicate, recall, and receive stimuli.[7] There are a number of ways cognitive disabilities can create barriers when interacting with video games. People with learning disabilities may have difficulty understanding necessary game mechanics or solving in-game puzzles. Seizure disorders can make video games dangerous for those who have them, if there happen to be stimuli that can induce seizures, such as flashing lights or colors. Relatedly, games with lots of simultaneous sensory outputs can cause sensory overload in those with disorders that inhibit information processing, such as ADHD, autism, and various mental health disorders.[8]

Inexperience

Inexperience or lack of skill in interacting with or playing video games can often be a barrier to access. For those who have little to no experience with video games (or a specific genre), common input controls or game mechanics that go unexplained or are only implied by the game can be confusing to decipher. John Hopson, a user research lead at Bungie, a video game development company, says about playtesters who have never played a game before, “they have a lot of trouble, especially with things that we don’t even think about anymore, like coordinating the use of two thumbsticks or knowing where the buttons are.”[9] A lack of technical skill when playing the game can also cause users difficulty when interacting with video games. Video games that feature rigorous and demanding gameplay and/or unforgiving in-game punishments are often debated within the gaming community for their lack of consideration towards more casual players. Many cite the Dark Souls series as inaccessible due to its infamous difficulty curve.[10]

Accessibility Efforts in History

Controls for the first Computer Space arcade machine model, featuring four button controls. Copyright: Nutting Associates

The earliest known instance of the concept of video game accessibility occurred with the release of the Computer Space arcade game in 1971, otherwise known as the first-ever commercially available video game.[11] Computer Space received negative reception upon release. The reason for this is most often explained by the arcade game’s reportedly confusing controls and complex game mechanics.[12] It is the first time a game was cited as inaccessible to its playerbase.

Modding

Modding, in video games, refers to the process (done by a player or someone other than the developer(s)) of altering the structure, gameplay, or graphical appearance of a video game.[13] Mods are often a tool used by players to provide games with accessibility options or adjustments when developers do not release them themselves.[14]

One of the earliest examples of an accessibility mod happened in the late 1970s with the commercial success of Pong. While Pong was known for its simplicity, there was still a demographic of disabled players who struggled with the controls and/or gameplay. An employee at Burwood Hospital in New Zealand, Barrie Woods, reportedly worked on various joystick modifications so that disabled patients could play the game using hand straps, external switches, or even their mouths.[15] He worked further with a student who modified the clock hardware of the game console to make the game run at a slower speed, opening up Pong to an even wider audience of disabled players.[15] These modifications, however, were never made widely available to the public.

A one-handed Xbox One controller designed and modified by Ben Heck. Copyright: Ben Heck

Modern software accessibility mods are now easier to acquire, with online modding communities, such as NexusMods, producing a variety of readily available and downloadable modification programs, sometimes even at user request. These mods have a variety of functions, such as screen reading, the addition of subtitles, field of view (FOV) sliders, mouse dots per inch (DPI) sliders, assist modes to lower the gameplay difficulty, and more.[14]

Modern hardware accessibility mods typically focus on controller alterations or the construction of new, console-compatible controllers entirely. Individuals such as Ben Heck or organizations such as AbleGamers work to modify controllers[16][17], providing one-handed support, improved handle grip, custom analog stick placement or new analog sticks, and more. Adaptive switches are devices used to circumvent complex movement input when using technology. They are commonly used by people with motor disabilities to play video games.[18] Modders, such as Barrie Woods, have worked in the past to modify consoles to accept adaptive switch input.[15]

Modern mods are most often only widely available for games on a PC platform. This is often attributed to the fact that a user can access a video game’s files on PC, while this is impossible on console platforms. These circumstances have created a comparative deficit in user-created accessibility features across platforms.

Notable Milestones

Throughout the course of video game accessibility history, there have been several technological inventions and implementations that have paved the way for future accessibility developments.

Hardware

A demonstration of how the Nintendo Hands Free Controller can be used. Copyright: Nintendo

One of the earliest and most notable attempts at an accessible video game controller by a mainstream company was Nintendo’s 1989 Hands Free Controller for their NES gaming console. The Hands Free Controller was built to strap to a person’s chest. The user could control a joystick with their chin and simulate button input through an articulation tube, more commonly known as a Sip-And-Puff (SNP) machine. By breathing in and out through the tube at varying levels of force, users could press what would traditionally be the A, B, Start, and Select buttons. User reception of the Hands Free Controller was limited as Nintendo never sold the device in stores, instead selling it through their customer service line.[19]

In 2011, AbleGamers partnered with Evil Controllers to produce the Adroit Switchblade Controller. The purpose of the Switchblade was to emulate the function of an Xbox controller, as no other accessible controllers were widely available at the time. The initial design was a switch-based controller, with several ports to plug the switches in. In 2014, the design was revised to allow a wireless option as well as detachable joysticks.[20]

In 2018, Microsoft released the Xbox Adaptive Controller (XAC) as an accessible controller option for their popular Xbox One console as well as Windows PC systems.[21] The Xbox Adaptive Controller features larger, more sensitive buttons as well as a number of input jacks and USB ports for any supplemental controllers a player may need.[22] The buttons are remappable with the goal of giving the player as much customization as possible. Following the Xbox Adaptive Controller’s release came the supplemental Adaptive Gaming Kit released by Logitech in 2019. The Adaptive Gaming Kit features buttons of varying sizes and sensitivity, trigger controls, and a gaming mat with various ties and velcro straps for more secure placement.[23] Logitech partnered with Microsoft to produce the Adaptive Gaming Kit, intending to expand the potential of the Xbox Adaptive Controller by offering more accessible controller customization options.[24] The Xbox Adaptive Controller received a positive response upon release, even earning the title of one of Time’s Best Inventions of 2018.[25] Its release has also spurred more conversations around accessibility options provided by major gaming companies, with some even putting pressure on Sony, the company behind the PlayStation consoles, to improve their consoles’ accessibility.[26]

Software

Modifiable settings for Celeste’s Assist Mode. Copyright: Extremely OK Games, Ltd. & Matt Makes Games Inc.

In 2014, development studio Gearbox Software released a Colorblind Mode for their title, Borderlands 2. When activated, Colorblind Mode would display important color information as text on the screen.[27]

In 2015, Sony released a software update for their PlayStation 4 console that allowed users to remap, or swap input, controller buttons system-wide.[28] Later that same year, Microsoft provided the same service for their Xbox One console.[29]

In 2017, Microsoft launched an update for the Xbox One console to include a Copilot Mode. In Copilot Mode, the console could be operated with two controllers acting as one, allowing users–who may have difficulty–to receive help from another player.[30]

In 2018, the notoriously difficult indie platformer, Celeste, was released with an Assist Mode. In Assist Mode, players could modify game mechanics, such as slowing the game speed or granting player invincibility. Celeste’s Assist Mode opened the door for widespread debate concerning the relationship between video game difficulty and accessibility.[31] Celeste’s Assist Mode went on to inspire the creation of the 2020 Cuphead Assist Mode mod.[32]

Regulations

Government

In 2010, the United States Congress passed the Twenty-First Century Communications and Video Accessibility Act (CVAA). The CVAA was created as an update following the telephone and television accessibility laws passed in the 1980s and 1990s. The CVAA mandates accessibility for those with disabilities within the realm of broadband, digital and mobile technologies.[33] Because the CVAA addresses all Advanced Communications Systems (ACS), communications features within the video game industry, such as online voice chats and user-developer correspondence, are covered by the law as well.[34]

In 2011, The New York State Senate passed a bill that requires those who sell or rent video games to others to include an epilepsy warning explaining the relationship between interacting with a video game and the potential risk of experiencing a seizure or seizure-like symptoms.[35]

Industry

Following community backlash for the lack of dialogue subtitles in the popular title, Assassin’s Creed, Ubisoft made a subtitling requirement for all their current and future games.[36]

In 2019, United Kingdom-based charity SpecialEffect released the EyeMine software. EyeMine is a free, PC-based software that configures eye-tracking technology so that users may play the popular sandbox game, Minecraft, using just their eyes.[37]

In 2021, Electronic Arts (EA) made a legally binding pledge to allow video game developers across the industry to access their patented accessibility technologies. These technologies include but are not limited to color-correcting image processing to aid those with color vision deficiencies, contrast-correcting image processing, and personalized audio-generation.[38]

Future Projects

Patent drawing for a Braille-friendly Xbox controller. Copyright: Microsoft & US Patent and Trademark Office

Meta, previously known as Facebook, has reported that they are working to develop system-wide auto-captioning for their Oculus Virtual Reality (VR) headsets. The auto-captioning feature would work for all applications and video games installed on the headset.[39]

Virtual Reality (VR) headset developer Pimax has reportedly partnered with eye-tracking technology developer Tobii to include eye-tracking as a standard in all of their future headsets.[40]

In 2019, Xbox filed a patent application for a new controller that would feature Braille inputs and outputs for the visually impaired. The controller would feature paddles on the back of the controller that could produce vibration cues as well as allow the user to input text commands.[41]


Community Concerns

As video games continue to grow in popularity, conversations about the technical, creative, and safety implications of video game accessibility happen more often. Topics of these conversations often include, but are not limited to:

Inaccessibility Health Risks

Video games that contain sequences of flashing images or lights or repeated patterns have the potential to incur seizures in those with photosensitive epilepsy. Advocacy for the commonplace use of detailed warning labels in the game and the ability to turn off flashing lights in the game’s settings has been the topic of many accessibility discussions.[42] In some cases, experts suggest people with photosensitive epilepsy avoid specific video games or video games entirely.[43]

Video games in the first-person perspective, including those in Virtual Reality (VR), have been reported to cause motion sickness in some players.[44] Some players have called for developers to include the option to change visual settings such as framerate, camera sensitivity, and motion blur.[45]

People who experience sensory processing problems, such as those with Attention Deficit Hyperactivity Disorder (ADHD), Autism Spectrum Disorder (ASD), or Generalized Anxiety Disorder (GAD)[46], may experience sensory overload when playing video games. In a 2019 study, researchers found a majority of participants with ASD experienced some form of sensory distress when playing a video game.[47] Common triggers for their distress include jarring sounds, excessive camera movement, and gameplay difficulty. Researchers of different studies found that video games can provide increases in attention and decreases in impulsivity (which can reduce the risk of sensory overload[48]), for those with Sensory Processing Disorder[49] and ADHD[50], however.

Gameplay Difficulty Debate

The difficulty of a video game can depend on the player’s experience, skill, and ability.[51] Motivation to play the game and having a pleasant experience can often depend on whether or not the game meets the player’s difficulty needs.[52] Because difficulty is subjective, this can mean that some players may opt out of a gaming experience due to an undesirable difficulty level.[51] This phenomenon has led to debates surrounding gameplay difficulty within gaming communities.

Introductory screen for Celeste’s Assist Mode. Copyright: Extremely OK Games, Ltd. & Matt Makes Games Inc.

Some players argue that difficulty in video games is a part of the accessibility discussion.[53] Within this perspective are those who believe that video games should require an “easy mode,” or a gameplay setting that reduces the overall difficulty.[54] Others believe that the difficulty issue in the context of video game accessibility has broader solutions than an “easy mode” alone.[10] This perspective argues that video game developers can produce creative solutions to reduce overall difficulty while still maintaining a balance with the level of challenge for those who may need it.[10] Some cite the 2018 platformer game, Celeste, as achieving this premise with its Assist Mode.[10]

Other players believe that video game difficulty is not a matter of accessibility, rather that it is a matter of fairness to the player.[55] There are also some players that believe that gameplay difficulty and feeling challenged can be important aspects of the gaming experience.[56] Within this perspective are those that believe that overcoming challenges is part of what makes playing video games enjoyable and those that believe that gameplay difficulty is part of the developer(s)’s creative, or intended, vision.[57] Similarly, some argue that gameplay difficulty can contribute to the game’s narrative in a significant way, citing Hollow Knight as an example.[58]

Some video game developers have responded to this debate with their own opinions regarding the compatibility of accessible gameplay difficulty and their creative vision for their video game. Development director of God of War, posted on Twitter in 2019 that, “[a]ccessibility has never and will never be a compromise to my vision.”[59] In a 2022 PlayStation interview with Hidetaka Miyazaki, developer at FromSoftware Games, a studio known for difficult titles such as the Dark Souls series and the more recent Sekiro: Shadows Die Twice, he said, regarding his studio’s gameplay difficulty, “our approach … is to encourage the player to overcome adversity” and “we try to design the games to make the cycle of repeatedly trying to overcome these challenges enjoyable in itself.”[60]

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